Professional Summary
Vipin Sharma is an Escalation Engineer at Microsoft (since April 2024) with strong experience in complex enterprise issue resolution, SharePoint and OneDrive support, PowerShell automation, and customer-facing technical operations. His work focuses on driving faster resolution for critical incidents, improving support processes, and maintaining clear communication with stakeholders.
Across Microsoft, HCLTech, Accenture, and Winshuttle/Precisely, he has supported enterprise collaboration platforms, infrastructure operations, and migration programs. He combines hands-on troubleshooting with documentation, training, and process improvement to help teams scale support quality and reduce repetitive manual effort.
Core Strengths
- Enterprise escalation management and technical troubleshooting
- SharePoint Online, SharePoint Server, and OneDrive administration
- PowerShell scripting and operational automation
- SPFx and Power Platform solution support
- Knowledge base writing and incident documentation
- Stakeholder communication and end-user enablement
Impact Highlights
- Supported high-priority escalations in Microsoft enterprise environments
- Migrated 50+ sites from on-premises SharePoint to SharePoint Online
- Automated repetitive administrative tasks to reduce manual workload
- Delivered training sessions for 200+ users on collaboration tools
- Managed multi-version SharePoint environments and related operations
- Improved documentation quality for repeatable support scenarios
Professional Experience Snapshot
Microsoft (April 2024 - Present): Escalation Engineer focused on advanced issue investigation, escalation handling, customer communication, and knowledge documentation for enterprise support workflows.
HCLTech / Consulting Roles: Delivered SharePoint and Microsoft 365 support, migration activities, administrative operations, and troubleshooting for enterprise clients.
Accenture / Earlier Roles: Supported operations, automation initiatives, and technology adoption programs with a strong emphasis on process efficiency and service quality.
Market-Ready Profile (Senior SharePoint / M365 Support)
The current market for senior SharePoint and Microsoft 365 support roles emphasizes deep troubleshooting capability, escalation ownership, PowerShell automation, migration support, governance awareness, and stakeholder communication. Vipin's profile aligns strongly with these expectations through production support experience, enterprise troubleshooting, and process improvement work.
- SharePoint Online / OneDrive enterprise support and escalation management
- PowerShell automation for administrative and operational efficiency
- Knowledge documentation, SOP creation, and repeatable troubleshooting workflows
- Migration support, user enablement, and cross-team coordination
- Customer-facing communication for high-priority technical incidents
Copilot & SharePoint Agents (Market Relevance)
Microsoft 365 Copilot and SharePoint agents are increasingly relevant in modern collaboration environments. For senior SharePoint professionals, market expectations now include understanding how agents are scoped to SharePoint sites/files, how knowledge sources are selected, and how governance, permissions, and content quality affect response quality.
- Awareness of SharePoint agents for site/library/file-scoped knowledge experiences
- Understanding of permissions-sensitive behavior and content access boundaries
- Knowledge of prompt/instruction quality, starter prompts, and agent usability
- Operational readiness for content hygiene, governance, and knowledge curation
- Cross-team support alignment for adoption, user guidance, and troubleshooting
Target Roles & Value Proposition
Vipin is positioned for senior SharePoint and Microsoft 365 support-focused roles where organizations need a professional who can manage escalations, improve support quality, and strengthen operational maturity through automation and documentation.
- Senior SharePoint Professional / SharePoint Administrator
- Microsoft 365 Support Engineer / Collaboration Support Specialist
- Escalation Engineer (SharePoint / OneDrive / M365 workloads)
- Consulting or transition support roles for migration and adoption programs
Key Deliverables Hiring Managers Typically Expect
- Faster incident resolution through structured troubleshooting and prioritization
- Clear stakeholder communication during critical incidents and escalations
- Reduced repeat issues via SOPs, KBs, and standard troubleshooting workflows
- Operational efficiency improvements using PowerShell and repeatable admin scripts
- Migration and adoption support that reduces disruption for end users
Professional Working Style
- Analytical: Breaks issues down into scope, impact, repro path, and likely causes.
- Structured: Documents findings and next actions clearly for continuity and handoffs.
- Customer-focused: Balances technical depth with understandable communication.
- Operationally mature: Improves repeatability with SOPs and KB articles.
- Efficiency-minded: Uses automation to reduce repetitive administrative effort.
- Adoption-aware: Supports users/admins during platform changes and new feature rollouts.
Education & Certifications
Education: Bachelor of Technology in Information Technology, Dr. A.P.J. Abdul Kalam Technical University, Greater Noida (2014).
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified: Azure AI Fundamentals
ATS Keyword Focus
Senior SharePoint Professional, Microsoft 365 Support, Escalation Engineer, SharePoint Online, OneDrive for Business, PowerShell, Incident Management, RCA, Knowledge Base, Migration Support, Stakeholder Communication, Service Operations.