Vipin Sharma is an Escalation Engineer at Microsoft (since April 2024) with deep experience in SharePoint and OneDrive support, PowerShell automation, and enterprise IT operations. He has worked across Microsoft, HCLTech, Accenture, and Winshuttle/Precisely, delivering large-scale migrations, process automation, vulnerability remediation, end-user enablement, and incident resolution. His work emphasizes operational efficiency, customer communication, and scalable support practices.
Selected experience highlights: Led migration support for 50+ sites from on-premises to SharePoint Online, automated administrative tasks to reduce manual workload, delivered training to 200+ users, managed SharePoint infrastructure across multiple versions, and supported critical enterprise escalations with clear stakeholder updates and knowledge base documentation.
Market alignment: The profile is aligned to current hiring expectations for senior SharePoint/Microsoft 365 support roles, including escalation ownership, PowerShell automation, incident communication, migration support, and documentation-led operational maturity.
Target roles: Senior SharePoint Professional, Microsoft 365 Support Engineer, SharePoint Administrator, Escalation Engineer, Collaboration Platform Specialist.
Support Focus
SharePoint Online, OneDrive, M365 escalations
Automation
PowerShell-driven operational efficiency
Adoption
Training, documentation, and user guidance
Education: Bachelor of Technology in Information Technology, Dr. A.P.J. Abdul Kalam Technical University, Greater Noida (2014). Higher Secondary Education (Science), Kendriya Vidyalaya, New Delhi (2008).
Certifications: Microsoft 365 Certified: Fundamentals; Microsoft 365 Certified: Teams Administrator Associate; Microsoft Certified: Azure AI Fundamentals.
What recruiters can expect: A senior support professional who can own complex SharePoint/Microsoft 365 incidents, communicate clearly with stakeholders, document repeatable resolutions, and improve operational efficiency through automation and process discipline.
- Strength in production support: Handles business-impact incidents with communication discipline and structured troubleshooting.
- Strength in platform operations: Combines admin support with automation and knowledge documentation.
- Strength in adoption support: Training and enablement focus for smoother rollouts and post-change stabilization.
Search-Friendly Highlights (Recruiter Snapshot)
Senior SharePoint Professional with Microsoft escalation support experience across SharePoint Online, OneDrive for Business, Microsoft 365 collaboration services, PowerShell automation, enterprise incident handling, migration support, user enablement, and knowledge base documentation.
- Microsoft 365 support and escalation handling for enterprise collaboration workloads
- SharePoint Online / OneDrive troubleshooting, access/sharing support, and service behavior analysis
- PowerShell-based automation for operational efficiency and repeatable administration tasks
- Migration support, hypercare, user training, and documentation-led support maturity
- Copilot and SharePoint agents awareness (governance, scope, permissions, and adoption support readiness)
