Consulting Experience
HCLTech
- Delivered SharePoint and Microsoft 365 support services for enterprise customers.
- Performed troubleshooting, administrative support, and issue coordination across collaboration workloads.
- Contributed to migration support and service process improvements.
- Supported permission/access-related troubleshooting, user requests, and platform operational activities.
Accenture
- Supported IT operations and service execution with focus on quality, process adherence, and response effectiveness.
- Collaborated with cross-functional teams for incident handling and operational continuity.
- Supported user enablement and technology adoption efforts.
- Worked within process-driven support environments emphasizing incident tracking and stakeholder communication.
Winshuttle / Precisely
- Supported enterprise users and operations through process-driven execution and issue resolution.
- Contributed to documentation and repeatable support practices to improve team efficiency.
- Assisted with workflow/process support activities and user-facing issue handling.
Key Outcomes
- Migration support for 50+ sites to SharePoint Online.
- Training delivery to 200+ users on collaboration tools and usage practices.
- Automation of repetitive administrative tasks using PowerShell.
- Improved documentation and knowledge transfer for support teams.
Delivery Support
Migrations, operations, and issue coordination
Adoption Support
User readiness and training enablement
Process Improvement
Documentation and repeatable support practices
Market-Relevant Consulting Capabilities
- Transition support during migration/cutover/hypercare phases.
- User readiness support, training coordination, and adoption enablement.
- Process improvement mindset for service quality, throughput, and repeatability.
- Technical-to-business communication during issue tracking and resolution updates.
- Adoption support mindset for emerging collaboration capabilities such as Microsoft 365 Copilot and SharePoint agents.
ATS Keywords For Consulting Roles
Microsoft 365 Support, SharePoint Migration, Hypercare, User Enablement, IT Operations, Service Delivery, Incident Resolution, Process Improvement, Knowledge Transfer, PowerShell Automation.
Consulting Deliverables (Typical)
- Migration support coordination, validation, and post-cutover issue tracking
- User support and enablement during transition/change windows
- Runbook/SOP documentation for support continuity and service quality
- Operational reports or status updates for stakeholders and delivery teams
Why This Experience Matters For Current Roles
The consulting background strengthens Vipin's ability to work in client-facing environments, adapt to delivery processes, support adoption at scale, and maintain communication quality during change-heavy programs such as migrations and platform rollouts.