Education
Bachelor of Technology (Information Technology)
University: Dr. A.P.J. Abdul Kalam Technical University (AKTU), Greater Noida
Year: 2014
Higher Secondary Education (Science)
School: Kendriya Vidyalaya, New Delhi
Year: 2008
Professional Learning Approach
- Continuous upskilling in Microsoft 365, collaboration, and support operations
- Applied learning through production support and escalations
- Documentation-driven knowledge building and transfer
Market-Readiness Learning Focus
Current employer demand for senior SharePoint / Microsoft 365 support roles emphasizes practical troubleshooting depth, automation, governance awareness, and communication. This portfolio is aligned to that expectation through certifications, production support experience, and continuous technical learning.
- Microsoft 365 administration and collaboration platform operations
- PowerShell scripting, automation, and reusable operational tooling
- Incident response, escalation handling, and RCA-style documentation
- Migration support, user enablement, and post-change stabilization
Knowledge Areas Continuously Strengthened
- SharePoint / OneDrive administration and troubleshooting patterns
- Microsoft 365 service operations, escalation handling, and incident communication
- PowerShell-based administrative automation and reusable scripts
- Copilot / SharePoint agent governance and content-readiness concepts
Administration
SharePoint / OneDrive / M365 operations
Automation
PowerShell scripting and operational tooling
AI Readiness
Copilot and SharePoint agent governance awareness
Academic Foundation To Professional Application
The IT academic background supports analytical problem solving, systems thinking, and structured troubleshooting, which directly map to enterprise support work, escalation analysis, and documentation-driven operations.