Technical Skills
Microsoft 365 & Collaboration
- SharePoint Online administration and enterprise support
- OneDrive for Business troubleshooting and user enablement
- Microsoft Teams administration and support operations
- Microsoft 365 tenant support and incident coordination
SharePoint Expertise
- SharePoint Server (on-premises) administration
- Site collections, permissions, and content management
- On-premises to SharePoint Online migration support
- Issue triage across hybrid and legacy environments
- Sharing, access, and collaboration troubleshooting in enterprise environments
Automation & Platform Skills
- PowerShell scripting for admin and support automation
- SPFx solution support and troubleshooting
- Power Platform (Power Apps / Power Automate) support
- Operational process optimization through scripting
- Working knowledge of Microsoft 365 Copilot and SharePoint agent concepts
Operations & Communication
- Escalation handling and critical issue management
- Windows Server administration and patching support
- Knowledge base documentation and SOP creation
- Stakeholder communication and customer-facing support
- Issue prioritization, status updates, and cross-team coordination
Market-Required Skills (Common 2025-2026 Hiring Focus)
- Microsoft 365 administration across SharePoint, OneDrive, Teams integration workflows
- PowerShell automation and scripting for administration/reporting/remediation tasks
- Identity/permissions troubleshooting and access governance awareness
- Migration planning, cutover support, and post-migration hypercare
- Ticketing/ITSM workflow discipline and escalation lifecycle management
- RCA-style troubleshooting documentation and knowledge base contribution
- User enablement, training support, and stakeholder communication
- Security/compliance awareness (sharing controls, governance, data handling)
- Service health awareness and impact-based prioritization
- Cross-functional collaboration with engineering/product/support teams
ATS Keyword Bank (Resume / Portfolio)
SharePoint Online, OneDrive for Business, Microsoft 365, PowerShell, SPFx, Power Platform, Incident Management, Escalation Management, Root Cause Analysis, Knowledge Base, Migration Support, Enterprise Troubleshooting, Stakeholder Communication, Service Operations, Microsoft 365 Copilot, SharePoint Agents, Knowledge Sources, Governance.
Copilot & SharePoint Agents Knowledge Areas
- Microsoft 365 Copilot fundamentals and collaboration use cases
- SharePoint agents in site/page/document library contexts
- Agent scope, instructions, starter prompts, and knowledge-source setup
- Permission-aware behavior and access-controlled content retrieval
- Content quality and information architecture impact on agent answers
- Governance considerations for SharePoint content and sharing
- User enablement and support readiness for Copilot/agent adoption
- Troubleshooting mindset for AI-assisted collaboration workflows
Tools & Admin Areas Frequently Used In Similar Roles
- Microsoft 365 Admin Center and workload-specific admin portals
- SharePoint Admin Center and site-level administration activities
- PowerShell for diagnostics, reporting, and repetitive task automation
- Ticketing/ITSM systems for case tracking and SLA-based handling
- Knowledge base / documentation tools for resolution capture
- Monitoring/service health checks for incident impact awareness
- User enablement/training materials and adoption support content
- Cross-team collaboration tools for escalation and handoff management
Skill Application Areas
- Operations: Incident response, triage, escalations, updates, and closure documentation.
- Administration: Access/permissions, site/library support, tenant/workload troubleshooting.
- Automation: Scripted checks, admin task simplification, and repeatable operational steps.
- Enablement: User guidance, training support, and adoption readiness.
Strength Areas In Senior Support Roles
- Diagnostic depth: Translating user-reported issues into reproducible technical scenarios.
- Resolution quality: Combining workaround guidance, technical clarity, and closure documentation.
- Operational consistency: Turning repeat issues into reusable SOPs and KB content.
- Adoption support: Helping users/admins work effectively with platform changes and new capabilities.
These skills are applied in enterprise environments with emphasis on repeatable troubleshooting, faster resolution, operational reliability, and user experience improvement.